my cell phone got some water a very small amount, but when taking it out of the bag it was in, it...

my cell phone got some water a very small amount, but when taking it out of the bag it was in, it fell on the cement. I took out the battery and sim card and then put them back in. It sounded like it was going to come back on and the screen was 'blinking.' I tried this several times. It is now being charged, but looks 'dead.' can you help? I am out of town and need my phone. thanks
roberta asked this question 3 years ago
  • T-Mobile • 154 answers • 98% helpful

    There isn't too much you can do. Water is the arch enemy of electronics. You can try to put the phone in a bowl of uncooked rice overnight. Sometimes it can absorb the moisture. Otherwise If there is a retail location near you and u need a phone ASAP you could get a loaner phone.
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    • R
      roberta
      I was actually thinking it was the drop that killed the phone rather than the bit of melted ice cubes. Is that possible?
    • T-Mobile • 154 answers • 98% helpful

      Very much so or even a combination of the two. If you have insurance I would file a claim. If not...there aren't many options.
    • R
      roberta
      thanks for your help. Is it possible to take the SIM card out and buy a pre-paid phone and use the card in that one and not buy pre-pay? I just need a phone and don't know where there is a T-Mobile store.
    • T-Mobile • 154 answers • 98% helpful

      You can put the sim card into another phone but you need to make sure tia. The phone is unlocked.
  • T-Mobile • 111 answers • 100% helpful

    It is possible the drop is the main reason your phone is "dead". If you have insurance you can file a claim and after paying the deductible they can overnight a phone to you...in the mean time you could get a loaner phone. If no insurance and you are eligible for an upgrade that would be an option to get a new phone for a good price. Good luck!
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