a new model for customer care.
Directly helps you tap the free skills and cycles of the best and brightest people in your company and community, delivering better customer service at a fraction of the cost.
Our high-performance routing delivers disruptively better results with a reputation engine that promotes the best experts; a matching engine that pairs customers with experts based on skill, rating and response time; and push notifications that drive engagement by alerting experts on smartphones, tablets, and web-based apps.
Unique advantages of the expert crowdservice include certified professionals, personalized answers for every question, a performance-based system, push technology and a plug-and-play service approach.
Directly is one of Entrepreneur Magazine’s Brilliant 100 Companies. Investors include True Ventures, CrunchFund, Toba Capital and prominent angels that include Esther Dyson and Ray Lane. The team is based in San Francisco, CA.